News
Find below press releases that have previously been issued by the Consumer Ombudsman.
Check-up in the Danish Telecom Industry: Many Content Service Providers do not know Relevant Legislation
11. September 2009
Following a TV programme’s revelation of insufficient compliance with the rules on value-added content services, the Telecommunication Industries Association in Denmark (TI) spot-checked a number of providers in the Danish market earlier this year.
The EU airline sweep: Status on enforcement activities
14. May 2009
Today the EU Commission takes stock of the latest results from the 2007 airline sweep. Many EU consumer authorities have participated in the sweep, including the Consumer Ombudsman in Denmark. Two more companies can now be added to the list of businesses that now comply with Danish legislation.
Airline carriers and flight booking sites under scrutiny
03. July 2008
13 foreign companies in the airline business came under review for using misleading marketing practices in September 2007 when the Danish Consumer Ombudsman took a closer look at online flight booking facilities. There are irregularities inconsistent with the relevant EU Directives transposed into Danish legislation, says the Ombudsman. He now publishes the names of the websites where problems with pricing and terms of contract persist.
Mid-term results from joint EU sweep reveal trends in non-compliance in the airline business
08. May 2008
The European consumer authorities are busy investigating and enforcing consumer law in the airline business – and for a very good reason: one third of all the websites checked in the joint airline ticket sweep last September breaches European consumer law. Misleading pricing is the main culprit.
Airline web sites use misleading price indications
16. October 2007
As part of his involvement in the EU Consumer Protection Cooperation network (CPC), the Danish Consumer Ombudsman recently swept a number of online airline sites in a joint action with his European colleagues. Approximately half the websites failed to comply with the law on central counts such as accurate price indications or terms of contract.
Collective Redress Mechanisms: the Danish Perspective and the EU Context
21. August 2007
Imagine a telephone company which has billed call rates incorrectly for a period of time – i.e. the standard contract terms for maybe thousands of consumers has been violated. As a result, a large group of customers is eligible for refunds – if potentially only a minor refund.
ICPEN Campaign Raised Awareness of Online Cancellation Rights
01. August 2007
Consumer confidence and safety are of vital importance if consumers are to fully embrace the opportunities and freedom arising from easy access to the internet and its shopping facilities.
DCO supervision and work strategy objectives
30. April 2007
In March 2007, the new Danish Consumer Ombudsman Henrik Øe presented his supervision strategy and objectives to the public.
Recent Anti-spam Judgments: Newsletter from the DCO
06. February 2007
In January 2007 two anti-spam decisions were passed by the Maritime and Commercial Court in Copenhagen.
Newsletter from the Danish Consumer Ombudsman
15. January 2007
Section 9 of the Marketing Practices Act on sales promotions and special offers took effect 1 January 2007. See more about the consequences of this effectuation below.
