Price information and goods


Pursuant to section 13(1), the total minimum price is the price inclusive of fees, costs, VAT and all other costs which should be indicated. This is the price the consumer has to pay to take the product with him/her.

This provision now also applies to antiquities and objects of art; products purchased at auctions, including Internet auctions, are exempted from this rule.

Fees linked to the purchase of the product itself must be included in the total minimum price as these are mandatory fees that must be paid. Booking fees or payment fees linked to a specific purchase such as a piece of furniture must be included in the total minimum price. Handling and invoice charges are other examples of fees that should be included in the total minimum price. Fees are defined in section 13(5) of the Marketing Practices Act.

All types of mandatory costs linked to a specific purchase of goods must also be included in the indicated total minimum price. On purchasing white goods, environmental fees should be included in the total price. Mandatory delivery costs payable by the consumer and linked directly to a specific purchase should also be included in the indicated total minimum price.

Costs are costs regardless of whether they are called fees, charges, commission or something else.

Price indications on goods offered for sale in online shops (a website that enables consumers to order specific products) must be quoted in the same way as in physical outlets. However, fees and extra charges and costs which are not specifically related to a product are frequently used by electronic outlets. These charges should not be included in the total minimum price.

Fees and charges which the trader is not obliged to collect directly from his or her customers according to law or agreement with other traders, should not be included in the total  price but indicated separately. The explanatory notes cite court and registration fees as examples. Considering the purpose of the price indication rules and the examples mentioned in the notes, this provision will be interpreted restrictively.

Business and trade may have to indicate several prices for the same product as a consequence of the new requirements on mandatory indications of the total minimum price.

Where several payment options exist on e.g. a website, the total price may vary according to the payment option. Each total price must then be indicated separately.

Where a newspaper subscription can be paid via giro or Payment Service, and the giro adds an extra amount of money to the price indicated, the total price will then be higher when paying with giro than Payment Service.
 

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