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The principle of good marketing practice

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Section 1 on good marketing practises remains the central standard to be met by all businesses.

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The requirements set out in the general clause entail a positive commitment on the part of the business in that business and trade in the future must exercise good marketing practise with reference to consumers, other businesses and public interests. Previously section 1 simply read that business and trade should not act in breach of good marketing practises.

This change of wording does not alter substantially the legal position of business and trade; rather the purpose of the new formulation is to emphasize the importance of actively taking a stand on good marketing practises in general and make sure that the rules are being observed.

An active stand on this issue goes beyond advertising activities and envisaged marketing concepts. It also has an effect on how terms of contracts are defined, how contracts/agreements are crafted, customer services and complaint handling procedures.

The Marketing Practises Act emphasizes DCO’s duty to supervise and, if necessary, enforce infringements as well as his duty to inform and induce business and trade to act according to the principles of good marketing practises and comply with the Act in general.

Actions brought before the court and interim injunctions issued against non-compliant businesses are remedies that the DCO does not hesitate to use in order to make sure that all businesses comply with the Act.

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To ensure that business and trade complies with the Danish Marketing Practises Act and the principles of fair marketing practises in general is one of the Consumer Ombudsman's most important tasks.
Negotiation, dialogue and enforcement are the cornerstones of the Consumer Ombudsman's strategy
How to lodge a complaint with the Consumer Ombudsman