Jurisdiction and powers

You can find more information about jurisdictional matters and the Consumer Ombudsman's area of competence below.

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Statements and Observations

Consumer Protection: the European Dimension

27.02.2008

Uniform rules and more comprehensive harmonisation on a high level form part of the future consumer policy framework in the EU. In a recently published article, Danish Consumer...
Paths to improving consumer rights

31.07.2008

In a speech held in May 2008 at a London conference with the theme 'Making the EU work for consumers' hosted by BERR, Henrik Øe addressed the issue of consumer rights and redre...
Nordic experience with soft law

01.01.2001

How soft law can inspire a legislative model - speech held by former Consumer Ombudsman Hagen Joergensen in 2001.

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See also

Danish Competition and Consumer
Authority European Consumer Centre Denmark

Introduction

To ensure that business and trade complies with the Danish Marketing Practises Act and the principles of fair marketing practises in general is one of the Consumer Ombudsman's most important tasks.

Strategy and mission

Negotiation, dialogue and enforcement are the cornerstones of the Consumer Ombudsman's strategy

Complaint procedures

How to lodge a complaint with the Consumer Ombudsman