Does your website live up to the requirements set out in Danish consumer law? Check below!
Business information
The following business details should always appear on the website:
- The name of the business
- The form of business (private/public, private/public limited, incorporated etc.)
- CVR number (the Danish business registration number). The European equivalent is EBR
- The physical address of the business
- The telephone number of the business
- The business’ email address or other access to electronic contact with the business
Pre-order information
What information is your business required to state before an e-contract can be entered?
As a business, you should make sure to provide information about:
- The price of the goods/services including all fees/costs
- Information about the nature of the goods/service and its most significant properties
- Information about estimated time of delivery and payment conditions
- The relevant terms of contract in connection with the customer’s order
- Whether the contract is kept and if it is available for the customer
- Technical tools which help detect and correct type errors
- Languages in which the contract can be concluded
The order process
What information is your business required to state when the customer places his/her order?
- Is the order placement function kept separate from other functions on the site?
- Does the site generate an overview of the goods/services about to be ordered?
- Is it possible to print information from the website?
After-sales information
What other requirements does your business have to meet?
- Unlawful conditions to claim the right to return the goods/services purchased should be rooted
- Conditions that apply should appear clearly
- Disclaimers and limitations of liability should be stated clearly and not conflict with neither good practise nor the legislation in general
- The Goods of Sale Act should be complied with – no definitive time limits apply to purchase cancellation
- Do the newsletter/ electronic mail meet the requirements set out regarding consent?
- A clear distinction should be made between voluntary guarantee schemes and the statutory two-year claims period