Internet, e-commerce and telecom

Find the DCO's various statements on e-commerce, Internet and consumers below. The Consumer Ombudsman has made a guideline on unsolicited commercial communication which you can find in section 'Regulatory framework'.

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Statements and Observations

A Quick Guide to a Good Website

25.10.2006

Consumer Ombudsman Recommendations: A Quick Guide to a Good Website (2006)
Top Ten Spam-fighting Tips

01.02.2004

The Consumer Ombudsman's Top Ten Spam-fighting Tips (2004)
Better investigation and enforcement will make the Danish legislation on spam more efficient

20.12.2004

Speech given by former Consumer Ombudsman Hagen Joergensen at the December 2004 conference on spam hosted by the Danish Ministry for Science, Technology and Innovation.
Check-up in the Danish Telecom Industry

19.10.2006

Following a TV programme’s revelation of insufficient compliance with the rules on value-added content services, the Telecommunication Industries Association in Denmark (TI) sp...
DCO Survey: Focus on Fraud and Phoney

26.05.2005

The Danish Consumer Ombudsman conducted a mini-survey in February 2005 on scams where people were asked to forward their email scams to a email box created for that purpose. Th...

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See also

Danish Competition and Consumer
Authority European Consumer Centre Denmark

Introduction

To ensure that business and trade complies with the Danish Marketing Practises Act and the principles of fair marketing practises in general is one of the Consumer Ombudsman's most important tasks.

Strategy and mission

Negotiation, dialogue and enforcement are the cornerstones of the Consumer Ombudsman's strategy

Complaint procedures

How to lodge a complaint with the Consumer Ombudsman