Statements and Observations

Below you can find observations on various issues made by the Danish Consumer Ombudsman in speeches, articles and statements. Included are also documents which indirectly represent the DCO's viewpoints or in other ways deal with or are relevant with regard to his work and the institution.

Jurisdiction and powers

You can find more information about jurisdictional matters and the Consumer Ombudsman's area of competence below.

Ethics and Marketing

Why is it important to have a Consumer Ombudsman? What is his role and function in society? Below you can find reflections on the institution and how the Consumer Ombudsman ins...

Children and Young People

Below you can find Consumer Ombudsman observations relating to children, young people and marketing activities. See also the guideline 'Children, Young People and Marketing' in...

Internet, e-commerce and telecom

Find the DCO's various statements on e-commerce, Internet and consumers below. The Consumer Ombudsman has made a guideline on unsolicited commercial communication which you can find in section 'Regulatory framework'.

Covert Advertising

Covert advertsing and marketing is a highly prioritised issue at the Consumer Ombudsman. You can find some of his observations made on this topic below. See also the guideline on covert marketing activities and identification of commercial communication in the section 'Regulatory frame...

EU

Find more information about the Consumer Ombudsman and his work in the EU below.

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See also

The Danish Consumer Agency European Consumer Centre Denmark

Introduction

To ensure that business and trade complies with the Danish Marketing Practises Act and the principles of fair marketing practises in general is one of the Consumer Ombudsman's most important tasks.

Strategy and mission

Negotiation, dialogue and enforcement are the cornerstones of the Consumer Ombudsman's strategy

Complaint procedures

How to lodge a complaint with the Consumer Ombudsman