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The EU airline sweep: Status on enforcement activities
Today the EU Commission takes stock of the latest results from the 2007 airline sweep. Many EU consumer authorities have participated in the sweep, including the Consumer Ombud...
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Airline carriers and flight booking sites under scrutiny
13 foreign companies in the airline business came under review for using misleading marketing practices in September 2007 when the Danish Consumer Ombudsman took a closer look ...
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Mid-term results from joint EU sweep reveal trends in non-compliance in the airline business
The European consumer authorities are busy investigating and enforcing consumer law in the airline business – and for a very good reason: one third of all the websites checked ...
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Airline web sites use misleading price indications
As part of his involvement in the EU Consumer Protection Cooperation network (CPC), the Danish Consumer Ombudsman recently swept a number of online airline sites in a joint act...
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Collective Redress Mechanisms: the Danish Perspective and the EU Context
Imagine a telephone company which has billed call rates incorrectly for a period of time – i.e. the standard contract terms for maybe thousands of consumers has been violated. ...
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ICPEN Campaign Raised Awareness of Online Cancellation Rights
Consumer confidence and safety are of vital importance if consumers are to fully embrace the opportunities and freedom arising from easy access to the internet and its shopping...
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DCO supervision and work strategy objectives
In March 2007, the new Danish Consumer Ombudsman Henrik Øe presented his supervision strategy and objectives to the public.
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Recent Anti-spam Judgments: Newsletter from the DCO
In January 2007 two anti-spam decisions were passed by the Maritime and Commercial Court in Copenhagen.
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Newsletter from the Danish Consumer Ombudsman
Section 9 of the Marketing Practises Act on sales promotions and special offers took effect 1 January 2007. See more about the consequences of this effectuation below.
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Newsletter from the Danish Consumer Ombudsman
The newsletter this month contains features on the Danish ban on tobacco advertising as well as price quotes in the airline business.
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New Consumer Ombudsman Takes Office
Henrik Saugmandsgaard Øe has been appointed Consumer Ombudsman in Denmark from 1 November 2006. Henrik Øe takes the seat after Hagen Jørgensen, 70, who now retires f...
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Newsletter from the Danish Consumer Ombudsman
Consumer law also applies to online transactions.
With the newsletters below, the DCO brings into focus the legal problems he encountered with Danish online shops and Intern...
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Smoked Out: Phillip Morris Fined € 113,000 for Tobacco Ad
On the 9 October 2006, a city court in central Copenhagen reached a decision which in effect is a landmark success for the Danish Consumer Ombudsman who brought the action.
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Check-up in the Danish Telecom Industry: Many Content Service Providers do not know Relevant Legislation
Following a TV programme’s revelation of insufficient compliance with the rules on value-added content services, the Telecommunication Industries Association in Denmark (TI) sp...
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Revised guidelines from the Danish Consumer Ombudsman
This summer. the new Marketing Practises Act took effect. New rules were introduced in regard to covert advertising and marketing activities directed towards children and young...
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Ryanair Pays for Unlawful Comparative Advertising Campaign
The low fare airline Ryanair has accepted to pay DKK 70,000 for having acted in breach of the Danish Marketing Practises Act.
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DCO Check-Up: E-Commerce Still a Tricky Business
15 businesses and their websites have been submitted to close scrutiny by the Danish Consumer Ombudsman [DCO] to see if the contents were in accordance with the law. All except...
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Lowest Bid: Danish Internet Auctions Fail to Observe Marketing Law
Most Internet auctions fail to meet the test in one way or another when it comes to knowing the law. This is the surprising conclusion reached by DCO staffers following an exam...
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DCO Staff Sweeps Online Shops as Part of ICPEN Action
DCO staff was trawling websites on 28 February 2006 to find out just how good Danish e-traders are when it comes to inform their customers about the statutory cooling-off right...
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Report Paves the Way for Class Action Lawsuits on Behalf of Danish Consumers
On the 19 December the Danish Administration of Justice Committee submitted its report on class action to the Ministry of Justice in which it recommends that class action as a ...