﻿<?xml version="1.0" encoding="utf-8"?><rss version="2.0"><channel><title>The Consumer Ombudsman</title><link>http://www.consumerombudsman.dk/</link><description>RSS feed of the Consumer Ombudsman</description><ttl>5</ttl><link href="http://www.consumerombudsman.dk/Consumerombudsman/Global/RSS/The-Consumer-Ombudsman" rel="self" type="application/rss+xml" xmlns="http://www.w3.org/2005/Atom" /><item><title>The EU airline sweep: Status on enforcement activities</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/airlinesweep09</link><pubDate>Thu, 14 May 2009 00:00:00 +0100</pubDate><description><![CDATA[
		Today the EU Commission takes stock of the latest results from the 2007 airline sweep. Many EU consumer authorities have participated in the sweep, including the Consumer Ombudsman in Denmark. Two more companies can now be added to the list of businesses that now comply with Danish leg...]]></description><guid isPermaLink="false">{CD4C4074-F886-4F95-BFDA-E62B9EA5143A}</guid></item><item><title>Airline carriers and flight booking sites under scrutiny</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/airsweep08</link><pubDate>Thu, 03 Jul 2008 00:00:00 +0100</pubDate><description><![CDATA[
		13 foreign companies in the airline business came under review for using misleading marketing practices in September 2007 when the Danish Consumer Ombudsman took a closer look at online flight booking facilities. There are irregularities inconsistent with the relevant EU Directives tra...]]></description><guid isPermaLink="false">{F11C7599-FD69-4F6A-A19F-CC4AF8B1B916}</guid></item><item><title>Mid-term results from joint EU sweep reveal trends in non-compliance in the airline business</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/airticketsweep</link><pubDate>Thu, 08 May 2008 00:00:00 +0100</pubDate><description><![CDATA[
		The European consumer authorities are busy investigating and enforcing consumer law in the airline business – and for a very good reason: one third of all the websites checked in the joint airline ticket sweep last September breaches European consumer law. Misleading pricing is the mai...]]></description><guid isPermaLink="false">{9A6431AD-8DA7-49AE-A141-DB845380483A}</guid></item><item><title>Airline web sites use misleading price indications</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/sweep2007</link><pubDate>Tue, 16 Oct 2007 00:00:00 +0100</pubDate><description><![CDATA[
		As part of his involvement in the EU Consumer Protection Cooperation network (CPC), the Danish Consumer Ombudsman recently swept a number of online airline sites in a joint action with his European colleagues. Approximately half the websites failed to comply with the law on central cou...]]></description><guid isPermaLink="false">{8805C2CF-CABF-4672-802E-02DF7F073EA7}</guid></item><item><title>Collective Redress Mechanisms: the Danish Perspective and the EU Context</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/collectiveredress</link><pubDate>Tue, 21 Aug 2007 00:00:00 +0100</pubDate><description><![CDATA[
		Imagine a telephone company which has billed call rates incorrectly for a period of time – i.e. the standard contract terms for maybe thousands of consumers has been violated. As a result, a large group of customers is eligible for refunds – if potentially only a minor refund.
]]></description><guid isPermaLink="false">{9E23B841-09CE-4AAB-B01F-1C6C1AA04903}</guid></item><item><title>ICPEN Campaign Raised Awareness of Online Cancellation Rights</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/onlinecancellation</link><pubDate>Wed, 01 Aug 2007 00:00:00 +0100</pubDate><description><![CDATA[
		Consumer confidence and safety are of vital importance if consumers are to fully embrace the opportunities and freedom arising from easy access to the internet and its shopping facilities.
]]></description><guid isPermaLink="false">{CB6CC236-BB1D-49BA-8D8C-AB7FF8E31F3B}</guid></item><item><title>DCO supervision and work strategy objectives</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/workstrategy</link><pubDate>Mon, 30 Apr 2007 00:00:00 +0100</pubDate><description><![CDATA[
		In March 2007, the new Danish Consumer Ombudsman Henrik Øe presented his supervision strategy and objectives to the public.
]]></description><guid isPermaLink="false">{1D1F1FB6-D0D1-4217-95D7-4A703C28AEBA}</guid></item><item><title>Recent Anti-spam Judgments: Newsletter from the DCO</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/newsfeb2007</link><pubDate>Tue, 06 Feb 2007 00:00:00 +0100</pubDate><description><![CDATA[
		In January 2007 two anti-spam decisions were passed by the Maritime and Commercial Court in Copenhagen.
]]></description><guid isPermaLink="false">{9BD5A5AF-61C8-4114-AB47-B8E31D715439}</guid></item><item><title>Newsletter from the Danish Consumer Ombudsman</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/newsjan2007</link><pubDate>Mon, 15 Jan 2007 00:00:00 +0100</pubDate><description><![CDATA[
		Section 9 of the Marketing Practises Act on sales promotions and special offers took effect 1 January 2007. See more about the consequences of this effectuation below. 
]]></description><guid isPermaLink="false">{9FB817B8-C880-4A13-90C4-B308BE7903DC}</guid></item><item><title>Newsletter from the Danish Consumer Ombudsman</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/newsdec2006</link><pubDate>Thu, 14 Dec 2006 00:00:00 +0100</pubDate><description><![CDATA[
		The newsletter this month contains features on the Danish ban on tobacco advertising as well as price quotes in the airline business.
]]></description><guid isPermaLink="false">{317BD526-D189-4F54-8DFF-2D2EB7C6FA9A}</guid></item><item><title>New Consumer Ombudsman Takes Office</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/newdco</link><pubDate>Wed, 01 Nov 2006 00:00:00 +0100</pubDate><description><![CDATA[
		
    
    Henrik Saugmandsgaard Øe has been appointed Consumer Ombudsman in Denmark from 1 November 2006. Henrik Øe takes the seat after Hagen Jørgensen, 70, who now retires from the office he has held for 16 years.]]></description><guid isPermaLink="false">{7B6D0774-69B5-49E0-8D0B-32E3EB4A0EC9}</guid></item><item><title>Newsletter from the Danish Consumer Ombudsman</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/dconewsletter</link><pubDate>Wed, 25 Oct 2006 00:00:00 +0100</pubDate><description><![CDATA[
		Consumer law also applies to online transactions.

With the newsletters below, the DCO brings into focus the legal problems he encountered with Danish online shops and Internet auctions in two investigations this spring.
]]></description><guid isPermaLink="false">{AEFEDB8C-384C-4767-A0E5-1F06028E6A7C}</guid></item><item><title>Smoked Out: Phillip Morris Fined € 113,000 for Tobacco Ad</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/tobaccoad</link><pubDate>Tue, 10 Oct 2006 00:00:00 +0100</pubDate><description><![CDATA[
		On the 9 October 2006, a city court in central Copenhagen reached a decision which in effect is a landmark success for the Danish Consumer Ombudsman who brought the action.
]]></description><guid isPermaLink="false">{23A6AEB2-BEB1-4BF6-AD03-486C67B1BD16}</guid></item><item><title>Check-up in the Danish Telecom Industry: Many Content Service Providers do not know Relevant Legislation</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/contentservices</link><pubDate>Mon, 11 Sep 2006 00:00:00 +0100</pubDate><description><![CDATA[
		Following a TV programme’s revelation of insufficient compliance with the rules on value-added content services, the Telecommunication Industries Association in Denmark (TI) spot-checked a number of providers in the Danish market earlier this year. 
]]></description><guid isPermaLink="false">{DE8D98E7-E8A6-4A71-BF79-CBFF222311B1}</guid></item><item><title>Revised guidelines from the Danish Consumer Ombudsman</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/revisedguidelines</link><pubDate>Tue, 22 Aug 2006 00:00:00 +0100</pubDate><description><![CDATA[
		This summer. the new Marketing Practises Act took effect. New rules were introduced in regard to covert advertising and marketing activities directed towards children and young people.
]]></description><guid isPermaLink="false">{46A8D489-53AC-4970-AD5C-DBFF960AECBE}</guid></item><item><title>Ryanair Pays for Unlawful Comparative Advertising Campaign</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/ryanair</link><pubDate>Thu, 20 Apr 2006 00:00:00 +0100</pubDate><description><![CDATA[
		The low fare airline Ryanair has accepted to pay DKK 70,000 for having acted in breach of the Danish Marketing Practises Act.
]]></description><guid isPermaLink="false">{9C8FFF32-F22D-43CA-B3D7-ED5CACBFEC3E}</guid></item><item><title>DCO Check-Up: E-Commerce Still a Tricky Business</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/ecommerce</link><pubDate>Mon, 10 Apr 2006 00:00:00 +0100</pubDate><description><![CDATA[
		15 businesses and their websites have been submitted to close scrutiny by the Danish Consumer Ombudsman [DCO] to see if the contents were in accordance with the law. All except one failed to meet the standard completely.
]]></description><guid isPermaLink="false">{AC8770D5-617C-48B4-9C3E-617494329010}</guid></item><item><title>Lowest Bid: Danish Internet Auctions Fail to Observe Marketing Law</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/internetauctions</link><pubDate>Wed, 08 Mar 2006 00:00:00 +0100</pubDate><description><![CDATA[
		Most Internet auctions fail to meet the test in one way or another when it comes to knowing the law. This is the surprising conclusion reached by DCO staffers following an examination of seven major Danish internet auction sites.
]]></description><guid isPermaLink="false">{0DF70951-0356-4EC4-829B-3325638DA4E4}</guid></item><item><title>DCO Staff Sweeps Online Shops as Part of ICPEN Action</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/icpensweep</link><pubDate>Wed, 08 Mar 2006 00:00:00 +0100</pubDate><description><![CDATA[
		DCO staff was trawling websites on 28 February 2006 to find out just how good Danish e-traders are when it comes to inform their customers about the statutory cooling-off rights.
]]></description><guid isPermaLink="false">{5B7536EE-5154-469C-82C8-1511ACA15EDC}</guid></item><item><title>Report Paves the Way for Class Action Lawsuits on Behalf of Danish Consumers</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/classaction</link><pubDate>Wed, 21 Dec 2005 00:00:00 +0100</pubDate><description><![CDATA[
		On the 19 December the Danish Administration of Justice Committee submitted its report on class action to the Ministry of Justice in which it recommends that class action as a legal device be implemented into Danish law.
]]></description><guid isPermaLink="false">{5FFD8716-9D7C-4E0F-862F-6C8D1C1C307C}</guid></item><item><title>New Marketing Practises Act takes Effect</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/mpa</link><pubDate>Fri, 16 Dec 2005 00:00:00 +0100</pubDate><description><![CDATA[
		Today, the 16 December 2005, the new Danish Marketing Practises Act was passed by the Danish Parliament. A number of changes have made their entry in the new Act, which will take effect next summer.
]]></description><guid isPermaLink="false">{A2D479D0-8420-4F80-97F1-CEF191CDC133}</guid></item><item><title>The Danish Consumer Ombudsman Accepts Peugeot’s Two-Year Guarantee</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/peugeot</link><pubDate>Mon, 12 Dec 2005 00:00:00 +0100</pubDate><description><![CDATA[
		Over the past year, the Danish Consumer Ombudsman [DCO] has checked up on a number of guarantee terms offered by various makes of car.
]]></description><guid isPermaLink="false">{C28B4075-EABB-496B-9AF5-651A765E466F}</guid></item><item><title>Phone Sex Services Cease to Use Dubious Billing Method</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/phonesexservices</link><pubDate>Mon, 07 Nov 2005 00:00:00 +0100</pubDate><description><![CDATA[
		All Danish phone sex service providers have now accepted to abandon a previous billing concept based on calling number display information.
]]></description><guid isPermaLink="false">{D13EC610-90AE-4AFA-BF27-431F5B3A9279}</guid></item><item><title>The Danish Supreme Court Reduces Significant Anti-Spam Fine</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/reducedspamfine</link><pubDate>Tue, 27 Sep 2005 00:00:00 +0100</pubDate><description><![CDATA[
		On 22 September 2005 the Danish Supreme Court reduced the DKK 2,000,000 spam fine which Debitel, a Danish telecom service supplier, received earlier this year in the Maritime and Commercial Court for disseminating approximately 48,000 unsolicited commercial messages via SMS text messag...]]></description><guid isPermaLink="false">{CEDF0ED4-3AAD-45E7-B7F0-2BDA8DDCEE88}</guid></item><item><title>Danish Electronics Retailers reported to the Police for Misleading Price Indications</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/electonics</link><pubDate>Mon, 19 Sep 2005 00:00:00 +0100</pubDate><description><![CDATA[
		Advertising material from electronics retail chains abound with promises of big savings but in the real world it is often found wanting on closer inspection.
]]></description><guid isPermaLink="false">{E19EBF6B-30B3-40A2-8CB3-1872B4F58B2D}</guid></item><item><title>There is a Limit: New DCO Guideline on Covert Marketing Activities</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/covertmarketing</link><pubDate>Fri, 09 Sep 2005 00:00:00 +0100</pubDate><description><![CDATA[
		Is an article on summer fashion in which one retailer is in focus an example of undercover marketing? If the fashion retailer pays to get mentioned, it certainly is, says the DCO Hagen Joergensen.
]]></description><guid isPermaLink="false">{2AEA06ED-89E7-407C-831B-142461BE3129}</guid></item><item><title>Viasat Judgment: Termination Terms Unfair</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/viasat</link><pubDate>Mon, 05 Sep 2005 00:00:00 +0100</pubDate><description><![CDATA[
		Termination terms binding consumers for another twelve months if they fail to give due notice conflict with the Danish Marketing Practises Act. This is the outcome so far of a judgment rendered recently by the Danish Maritime and Commercial Court in Copenhagen.
]]></description><guid isPermaLink="false">{835DE576-E7BE-409A-8014-8515654E1D34}</guid></item><item><title>The Nordic Consumer Ombudsmen inform the FTC about US travel scams</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/ftc</link><pubDate>Fri, 02 Sep 2005 00:00:00 +0100</pubDate><description><![CDATA[
		Beware of handing out credit card information to American travel agents!
]]></description><guid isPermaLink="false">{3E87ADFB-AE40-473A-8A84-5E8D7C2DF1E4}</guid></item><item><title>Danish Phone Sex Service Provider Convicted</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/nordicmedia</link><pubDate>Mon, 25 Jul 2005 00:00:00 +0100</pubDate><description><![CDATA[
		The Maritime and Commercial Court of Copenhagen has put an end to the billing methods used by providers of phone sex services.
]]></description><guid isPermaLink="false">{43EB96A9-AB5B-4EB9-9910-ABAC99948D59}</guid></item><item><title>Fresh Fruit on a Non-Commercial Basis</title><link>http://www.consumerombudsman.dk/Nyheder-fra-FO/Media-releases/freshfruit</link><pubDate>Mon, 25 Jul 2005 00:00:00 +0100</pubDate><description><![CDATA[
		The Danish Consumer Ombudsman [DCO] hopes that Danish children will continue to consume fresh fruit every day – even if the healthy food is now delivered without commercial messages.
]]></description><guid isPermaLink="false">{4D240E83-3576-48AB-A815-5BB8559972CE}</guid></item></channel></rss>
