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Find information about how to contact the Consumer Ombudsman and other relevant consumer authorities and organisations in Denmark.

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You can reach the Consumer Ombudsman

By telephone: + 45 41 71 51 51
By email: consumerombudsman@kfst.dk
By postal mail: Consumer Ombudsman, Carl Jacobsens Vej 35, DK-2500 Valby

If you wish to comment on the content of this website, you are welcome to contact the web editor.

Who else can I contact?

Depending on the nature of your query, other consumer authorities and interest organisations may be useful to know:

  • The Danish Competition and Consumer Authority

As of 19 August 2010, the Danish competition and consumer authorities have merged. Find more information about the Competition and Consumer Authority at www.kfst.dk

  • The Consumer Complaints Board

The Consumer Complaints Board was founded in 1975.

The Consumer Complaints Board deals with complaints from private consumers concerning goods, labour or services provided by businesses. Complaints may be lodged against a party who can be sued in a Danish court under the general provisions of Danish law in respect of the matter with which the complaint is concerned.

  • The Danish Consumer Council

The Danish Consumer Council was founded in 1947.

The Danish Consumer Council is an independent NGO that works to promote consumers' interests vis-a-vis the Government, the Parliament, public authorities and the business community.

Click here for information in English about the Danish Consumer Council.

 
 
To ensure that business and trade complies with the Danish Marketing Practices Act and the principles of fair marketing practices in general is one of the Consumer Ombudsman's most important tasks.
Negotiation, dialogue and enforcement are the cornerstones of the Consumer Ombudsman's strategy
How to lodge a complaint with the Consumer Ombudsman
For more information about consumer issues (external sites):